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Trustscore 4.9 |
154 reviews
Trustscore 4.9 |
At DG Ventures t/a Freedom Stag/Hen Events Ltd, we believe in keeping our booking terms clear and concise. If you have any questions, don’t hesitate to contact us.
Your Money is Safe
We act as a travel agent for the principal suppliers listed in your itinerary, and all pre-paid funds are securely held in a fully bonded Client’s Account.
To secure your event, we require an initial £35 deposit per person, based on your maximum group size. To streamline the process, the group leader can use our members area to send invites via email or SMS, allowing attendees to pay their £35 deposit within two weeks of booking confirmation. Please note, these deposits are non-refundable and non-transferable. The group leader can easily track all payments through our online platform.
Your deposit will not be processed until we confirm availability with our suppliers. Once confirmed, we’ll proceed with your booking and send you a confirmation.
The remaining balance is due six weeks before the event. For bookings made within six weeks of the event, a custom balance payment date will be confirmed. Failure to pay the balance by the due date will result in your booking being considered canceled, with no refunds due. Late balance payments will not qualify for any promotional offers.
Good news—there are no additional payment charges!
Certain activities require participants to meet minimum health standards. Please inquire at the time of booking, as we cannot offer refunds if someone in your group is unable to participate due to health reasons.
We want you to have a fantastic time, but it’s your responsibility to ensure that your group behaves appropriately. If any group member is intoxicated, under the influence of drugs, or behaves irresponsibly, suppliers reserve the right to cancel the event immediately. In such cases, neither DG Ventures nor any suppliers will be liable for refunds, compensation, or any other expenses incurred. Additionally, if any damage occurs to the supplier’s property, your group will be held financially responsible. Some suppliers may require a credit card pre-authorization or a cash behavior bond upon arrival.
Our suppliers are expected to uphold the highest safety standards and carry appropriate levels of Public Liability Insurance. While we strive to visit as many suppliers as possible, we do not officially inspect all equipment or facilities. Some activities carry inherent risks, so we strongly recommend purchasing personal accident insurance. If you choose not to, you accept the risk of being uninsured.
Outdoor activities are subject to weather conditions. In most cases, cancellations due to adverse weather will not be eligible for refunds. If health and safety are compromised, we reserve the right to alter the activity or event. Should we need to cancel, refunds will be subject to the supplier’s policies.
While bookings are made well in advance, sometimes changes are necessary due to circumstances beyond our control. If any part of your booking is canceled, we will offer alternative options or a refund for that specific element only. In the unlikely event that the entire weekend becomes unavailable, we will offer a change of location or date, but no refunds will be issued.
We strive to accommodate changes, subject to availability. A fee of £10 will apply for adding someone after the balance has been paid. If you wish to change the date or destination before the balance is paid, the initial deposits will be forfeited.
Cancellations must be submitted in writing or via email by the group leader. All payments are non-refundable and non-transferable. If our suppliers impose a cancellation fee, the group leader will be responsible for covering these costs. If a group member cancels, no refund will be provided. However, we can issue an invoice for insurance purposes or arrange a name transfer at no additional charge. If the group size drops below the minimum required for an activity, the package price per person may increase.
Please provide us with full names and any room share arrangements before your party. Your itinerary serves as your “ticket” for the weekend. We recommend that group leaders contact all activity suppliers listed on the itinerary a week before the event to confirm details and address any concerns. It is your responsibility to ensure that the group adheres to the schedule. No refunds will be issued for missed events due to lateness.
If any issues arise during your event, please address them with the supplier on-site to give them a chance to resolve the matter. If the issue is unresolved, the group leader should contact our Customer Relations Team within seven days of your return. We’ll conduct a thorough investigation and typically respond within a week.
In the rare event that you are required to pay for an activity or entrance to a venue booked through us, please obtain a receipt and send it to us for investigation.
We take care to ensure that all website content and descriptions are accurate. However, occasional errors may occur, and we cannot be held liable for these unless they are due to our negligence. Images used to promote activities, events, and accommodations are provided by third parties and may not fully represent the actual experience. We will promptly remove any personal photos upon request within 8 working hours.
We only share your group’s names and contact details with the suppliers relevant to your booking. All other information remains private and secure. We do not store card payment details, and upon request, we will remove all personal data within 8 working hours.
Please Note: The group leader is responsible for ensuring that all group members are aware of these terms.
Contract
As a travel agent for principal suppliers named in your itinerary, your contract is with the selected property.
Deposit Payments
A £35 deposit (or one person’s share) is required to hold property availability for 48 hours. Use your Members Login to send invites and secure the 30% provisional booking deposit. Please note, deposits are non-refundable.
Provisional Bookings
Within 48 hours, we require 30% of the total booking value. Once received, we’ll confirm your booking and send a confirmation email.
Balance Payments
The final balance is due 12 weeks before the event. For bookings made within 12 weeks of the event, a custom balance payment date will be arranged. The group cost can be shared among the final group size. Failure to pay the balance by the due date will result in your booking being canceled with no refunds.
Payment Charges
Good news—there are no additional payment charges!
Security Deposit
You are responsible for treating the property with care. Any damage caused will be financially liable to your group. All properties require a credit card or BACS behavior bond, typically ranging from £500 to £1000, which is released within 14 days of departure.
Safety and Insurance
Property owners are expected to maintain high safety standards and carry appropriate Public Liability Insurance. However, we do not inspect all facilities. You are responsible for obtaining suitable travel insurance.
House Rules
Your accommodation will have specific house rules outlined in the welcome pack, including noise policies, smoking restrictions, and guidelines for property use. Please adhere to these rules to ensure a smooth stay.
Alterations by Us
If changes are necessary due to circumstances beyond our control, we reserve the right to offer alternative accommodation or activities. Additional costs, if any, will be communicated, allowing you the choice to proceed. In the event the entire booking becomes unavailable, we will offer a change of location or date, but no refunds will be issued.
Alterations by You
We will do our best to accommodate changes, subject to availability. A £10 fee applies for adding someone after the balance is paid, and initial deposits will be forfeited for date or destination changes before the balance is paid.
Cancellation
Cancellations must be submitted in writing or via email by the group leader. All payments are non-refundable and non-transferable. If a group member cancels, no refund will be provided. However, we can issue an invoice for insurance purposes or arrange a name transfer at no additional charge. In the event the entire booking becomes unavailable, a change of location or date may be offered, but no refunds will be issued.
Preparing for Your Event
Please provide us with full names and any room share arrangements before the event. After the balance is paid, the property owner will send a welcome pack with house rules, check-in/out times, and other important details.
Feedback
If any issues arise, please address them with the supplier on-site. If unresolved, contact our Customer Relations Team within seven days of your return. We’ll investigate promptly.
Additional Information
If you are required to pay for an activity or entrance that was booked through us, please obtain a receipt and send it to us for investigation.
Images and Website Content
We strive for accuracy in our website content and descriptions, but occasional errors may occur. We cannot be held liable unless due to our negligence. Promotional images are intended to represent the experience and may not fully reflect the actual event.
GDPR Privacy Policy
We only share your group’s names and contact details with suppliers relevant to your booking. All other information is private and secure. Card payment details are not stored, and personal data will be removed upon request within 8 working hours.
Please Note: The group leader is responsible for ensuring that all group members are aware of these terms.